Digital Delivery Policy

1. Overview

GALTech Learning provides comprehensive digital delivery of all course materials, certificates, and educational resources. As a modern IT training institute, we utilize digital platforms to ensure instant access to course content, seamless delivery of certificates, and efficient student support services.

2. Digital Delivery Only

All GALTech Learning services and materials are delivered digitally:

• Course Certificates: Digital certificates delivered via email
• Course Materials: Digital textbooks, workbooks, and resources
• Course Access: Online learning platform credentials
• Video Content: Recorded lectures and tutorials
• Assignments: Digital submissions and feedback
• Transcripts: Digital academic records

3. Digital Delivery Methods

3.1 Immediate Digital Delivery

• Course access credentials and login information
• Digital certificates upon course completion
• Online course materials and resources
• Video lectures and digital content
• E-books and digital workbooks
• Assignment submissions and feedback
• Online assessments and quizzes
• Digital transcripts and records

3.2 Delivery Channels

• Email: Credentials, certificates, and notifications
• Learning Management System: Course content and materials
• WhatsApp: Quick updates and support
• SMS: Important alerts and reminders
• Student Portal: Downloadable resources and records

4. Digital Delivery Timeframes

5. Digital Delivery Benefits

• All course materials and certificates are delivered digitally at no additional cost
• Instant access to course content upon enrollment
• No geographical restrictions for course access
• 24/7 availability of digital materials
• Environmentally friendly paperless delivery
• Multiple download options for backup

6. Certificate Delivery

6.1 Digital Certificates

• Available within 24 hours of course completion
• Sent via email in high-resolution PDF format
• Verifiable through our online verification system
• Suitable for online job applications and LinkedIn profiles
• Can be printed on high-quality paper by students
• Includes unique verification codes and QR codes
• Available for immediate download from student portal

6.2 Certificate Features

• Professional design with GALTech Learning branding
• Digital signatures and security features
• Detailed course information and completion date
• Grade/performance indicators where applicable
• Multiple format options (PDF, JPG) for different uses

7. Course Material Access

• Materials available immediately upon course enrollment confirmation
• Access provided before course commencement
• All materials accessible 24/7 through student portal
• Backup downloads available for offline access
• Materials remain accessible for 12 months post-completion
• Regular updates to course content automatically available

8. Student Account and Access Management

• Accurate email address must be provided during enrollment
• Email changes must be requested through student support
• Contact phone number required for WhatsApp updates
• Students responsible for maintaining account security
• Login credentials sent within 2 hours of enrollment
• Password reset options available through self-service portal

9. Digital Service Providers

• Email delivery through secure mail servers
• Cloud-based Learning Management System
• WhatsApp Business for instant notifications
• SMS gateway for important alerts
• Secure student portal for downloads
• Digital certificate verification system

10. Digital Delivery Issues and Resolution

10.1 Access Issues

• Report access problems within 24 hours
• Technical support available during business hours
• Alternative access methods provided if needed
• Backup delivery via WhatsApp for urgent cases

10.2 Email Delivery Problems

• Check spam/junk folders first
• Contact support if emails not received within expected timeframe
• Alternative email addresses can be provided
• Manual delivery through student portal available

10.3 Download or Technical Issues

• Contact technical support immediately
• Alternative download links provided
• Different file formats available upon request
• Remote assistance available for complex issues

11. Global Access

• Digital delivery available worldwide
• No geographical restrictions for course access
• Same delivery timeframes apply globally
• Multiple language support for interface
• Local time zone considerations for scheduled deliveries
• Currency and payment method flexibility

12. Holiday and After-Hours Support

• Digital delivery continues on holidays and weekends
• Automated systems ensure 24/7 availability
• Limited support available during Indian holidays
• Emergency technical support for critical issues
• Advanced notice given for scheduled maintenance

13. System Maintenance and Updates

• Regular system maintenance during off-peak hours
• Advance notification of planned downtime
• Backup systems ensure minimal service interruption
• Software updates automatically applied
• Student portal improvements rolled out regularly

14. Data Backup and Recovery

• All student progress and materials backed up daily
• Multiple download options prevent data loss
• Cloud storage ensures data accessibility
• Recovery procedures for accidental deletions
• Long-term archive for graduated students

15. Contact Information